Privacy Policy

INFORMATION YOU PROVIDE TO US THROUGH THE SERVICES

We collect and process information you provide directly to us via the Services. Personal data submitted through the Services includes the details you submit when you complete a contact or opt-in form on our Website, when you submit a lead form through our advertisements on Facebook, request information about our services, pay for our services, or otherwise communicate with us. The types of information we may collect include your name, email address, mobile phone number, company name, and any other information you choose to provide.

When you respond to one of our Facebook advertisements, you may either complete a lead form directly within Facebook (a Facebook "Instant Form") or be directed to a form on our Website. In either case, the information you submit is transferred to and stored in our CRM platform, GoHighLevel, as described below. Information you submit through Facebook is also subject to Facebook's (Meta's) own privacy policy, available at https://www.facebook.com/privacy/policy.

To the extent you pay for our services, payment is processed by our third-party payment processor, Stripe, through a secure checkout link accessed from our Website. We do not collect or store your full credit card details ourselves. That information is collected and processed by Stripe pursuant to their privacy policy and practices, which can be found here: https://stripe.com/privacy.

INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SERVICES

When you access or use the Services we may automatically collect certain information about you, including:

Log Files: We gather certain information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Services, and store it in log files.

Information Collected by Cookies and Other Tracking Technologies: We use Cloudflare Web Analytics to understand how visitors use our Website. It measures page views and performance without using cookies, without fingerprinting, and without building a profile of you. We do not use cookies for advertising or for tracking you across other websites. Where our Website sets any cookie, most web browsers are set to accept cookies by default; see Your Choices below for how to manage cookies.

HOW WE STORE YOUR INFORMATION

Form submissions and contact information are processed and stored securely through GoHighLevel (GHL), our customer relationship management (CRM) platform. Please refer to GoHighLevel's privacy policy for details on their data handling practices.

USE OF INFORMATION

We may use information about you to:

• Provide, maintain and improve the Services;
• Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Respond to your comments, questions and requests, and provide customer support;
• Communicate with you about products, services, offers, promotions, and events offered by FrankyProjects LLC, and provide news and information we think will be of interest to you, including by SMS where you have opted in (see SMS / Text Messaging below);
• Monitor and analyze trends, usage and activities in connection with the Services;
• Detect, investigate and prevent fraud and other illegal activities and protect the rights and property of FrankyProjects LLC and others;
• Notify you about important changes to the Services, including changes or updates to this Privacy Policy; and
• Carry out any other purpose described to you at the time the information was collected.

SHARING OF INFORMATION

We do not sell, rent, or trade your personal information. We may share your personal information as follows or as otherwise described in this Privacy Policy:

• With vendors, consultants and other service providers who need access to such information to carry out work on our behalf (for example, our CRM provider GoHighLevel and our payment processor Stripe), only to the extent necessary to provide the Services;
• In response to a request for information if we believe disclosure is permitted by, in accordance with, or required by, any applicable law, regulation or legal process, such as to comply with a subpoena or applicable court order;
• With any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under any agreement we enter into with you, or to protect the rights, property and safety of FrankyProjects LLC or third parties;
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
• With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Mobile information and SMS opt-in consent will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes.

This includes our vendors, service providers, and affiliates, none of whom we authorize to use your mobile information for their own marketing purposes.

SMS / TEXT MESSAGING

FrankyProjects LLC collects mobile phone numbers when users opt in through forms on our Website or through lead forms submitted via our Facebook advertisements. By providing your number and opting in, you consent to receive transactional and marketing SMS messages from us at +1 (720) 961-2375, including appointment reminders, lead follow-up, missed-call text-back, account or service-related notifications, and promotional offers.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, after which you will no longer receive SMS messages from us. Reply HELP for assistance, or contact us at admin@frankyprojects.com.

As stated above, mobile information and SMS opt-in consent will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes.

EXTERNAL LINKS

The Website may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We are not responsible for the privacy policies or the content of such sites.

SECURITY

We take reasonable steps, including physical, technical and organizational measures, to protect your personal information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us.

Your personal information will be retained by FrankyProjects LLC for as long as necessary and relevant to our legitimate business interests, our terms of agreement with you, and in accordance with applicable legal obligations. This may include retention necessary to meet our tax and reporting requirements, as well as the time required to enforce the relevant terms of agreement or to identify, issue or resolve legal proceedings.

We may retain a record of your stated objection to the processing of your data, including in respect of an objection to receiving marketing communications, for the sole legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further.

YOUR CHOICES

Account and Contact Information. You may access, update or change personal information you have provided, or request that we delete it, by emailing us at admin@frankyprojects.com. Note that we may retain certain personal information as necessary to comply with our legal obligations or for legitimate business purposes, such as to resolve disputes or enforce our agreements.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications. You may opt out of receiving promotional emails from FrankyProjects LLC by following the instructions in those emails or by emailing admin@frankyprojects.com. You may opt out of promotional SMS messages at any time by replying STOP. If you opt out, we may still send you non-promotional messages, such as those about your account, a transaction, or our ongoing business relationship.

CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at:

FrankyProjects LLC.
30 Gould St, Sheridan, WY 82801
admin@frankyprojects.com
+1 (720) 961-2375